Student IT Services FAQ

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This FAQ contains information about:

EDUROAM Wireless Network
HOTSPOT Wireless Network
Printing, scanning, photocopying
Computer lab

EDUROAM Wireless Network

Available to:

  • Course students (with e-username@itg.be)
  • Phd, interns, individual students who have a ITG username (username@itg.be)

Not available to:

  • Users who don't have a personal ITG username
  • Visitors

How to use Eduroam:

  • Connect to Eduroam and use 'e-username@itg.be' (course student) or 'username@itg.be' (Phd, intern, individual student) and your personal password. Eduroam should remember your password, with no need to enter your login every time.

Troubleshooting Eduroam:

  • Eduroam should remember your password, with no need to enter your login every time
  • It is important to type @itg.be behind your username, or it will not work!
  • On some computers you may have to try more than once the first time you connect
  • You can use Eduroam with your phone
  • The first time you connect, you may have to confirm the connection
  • Your network settings should all be set to automatic without proxy server
  • If you are having problems, simply delete the Eduroam network and re-connect
    To delete a Wireless network:
    • Windows 7:
      • Click start and type: 'Network and Sharing Center' and select it
      • In the Tasks pane on the left, click Manage wireless networks
      • Right-click the connection you want to delete, and then click Remove network
      • In the Manage Wireless Networks - Warning dialog box, click OK
    • Windows 10:
      • Click start and type: 'Manage known networks' and select it
      • Click the network you want to delete
      • Click Forget
    • Mac:
      • Go to System Preferences
      • Select the Internet &Wireless section and click Network
      • Under Network screen, select Airport/WI-FI, and then click Advanced
      • In the Airport tab, select the network to remove and click on the button "-"
      • Click OK

HOTSPOT Wireless Network

Available to:

  • Course Students: Use 'e-username' and your password. HOTSPOT will not remember your password, you need to enter your login every time you connect. Do not type @itg.be behind your username
  • Phd, interns, individual students who have a ITG username: Use 'username' and your password. HOTSPOT will not remember your password, you will need to enter your login every time you connect. Do not type @itg.be behind your username
  • Phd, interns, individual students who do not have a ITG username: The student service can give you a login composed with numbers (your student id number staring with 4). Use this number as a username and also as a password
  • Visitors: Register at one of the front registration desks (reception, technical service, student service, etc.). You will receive a visitor badge with a code at the bottom right. Use this code as a username and also as a password (valid one day)

Not available to:

  • Visitors who did not register at the registrationdesk

How to use HOTSPOT:

  • Connect to HOTSPOT and then visit any website using your web browser. Instead you will be shown the HOTSPOT login page. Enter your login information

Troubleshooting HOTSPOT:

  • If using your phone, you have to open a web browser first. Navigate to any website and enter your login information before you check your e-mail. E-mail apps are unable to show you the login page, so you must use a web browser first. After you have entered your login information into your phone's web browser, you should be able check your e-mail.
  • Computers stay connected to HOTSPOT until they shutdown, restart or go to sleep. After that you will have to re-enter your login information.
  • Phones sometimes turn off their antenna to save battery. Depending on your phone model you may have to re-enter your login information occasionally. Some web browsers such as Chrome are able to save the username and password, you could consider installing a web browser that supports the 'remember password' feature on your phone
  • Your network settings should all be set to automatic without proxy server

Printing, scanning, photocopying

Using the printer for the first time

The first time you use the printer, you will have to connect your grey security badge to your ITM account. Follow these steps:
  • Use your grey security badge on the printer
  • The printer will not yet recognize your badge and will ask for your username and password
  • Enter your e-username and password and press login
  • Your badge is now connected to your ITM account
  • Next time, simply use your grey security card to login on the printer

Printing

  • You can print only from ITM computers
  • Print credits can be purchased at the student service
  • The holder is responsible for keeping the grey badge and account information private (no refunds)
  • Only black & white printing

How to print

  • Print your document to CPR_SECURE from an ITM computer
  • Go to the printer and use your grey security badge to log in
  • Press the ‘Print release’ button to access your prints
  • Select the documents you want to print or delete documents from your queue
  • Log out when done

Scanning

  • Scanning is free
  • Scanning sends documents in pdf to your e-mail

How to scan

  • Put your document on the glass flatbed (against the corner with an arrow), or use the automatic feed at the top for multiple pages
  • Use your grey security badge to log in
  • Press the ‘Device functions’ button to access advanced functions and wait a few seconds
  • At the top, press ‘scanner (classic)’
  • Optional: you may have to change settings (ie. 2-sided original scanning when using automatic feed)
  • Touch the rectangle with your name. Your e-mail address will appear. Verify it is correct.
  • Press the green button to start scanning
  • Optional: if manually scanning more than one page, you have 60 seconds to put the second page on the glass flatbed and press the green button again. This will add another page to the pdf.
  • When done, press # or wait 60 seconds
  • Log out when done

Photocopying

  • Only black & white photocopying
  • Print credits can be purchased at the student service

How to photocopy

  • Put your document on the glass flatbed (against the corner with an arrow), or use the automatic feed at the top for multiple pages
  • Use your grey security badge to log in
  • Press the ‘Device functions’ button to access advanced functions and wait a few seconds
  • At the top, press ‘copier (classic)’
  • Optional: you may have to change settings (ie. 2-sided copying)
  • Press the green button to start photocopying
  • Log out when done

Computer lab

Using the computer lab computers

  • Please do not print during a lecture
  • You cannot print from firefox, you must login with VDI-W7PV(number)
  • Firefox allows only quick internet browsing, and deletes all history when closed

How to use the computer lab computers

  • Turn on the computer (round power button)
  • Double click icon: ‘computerlab login’
  • Enter your e-username & password
  • Double click icon that appears at bottom left: VDI-W7PV(number)
  • The windows system welcomes you, you can do your work and print if needed
  • Log out when done

Using the computer lab in the evenings or during the week-end

for study and (discussion) group-work, for registered students from ITM Locations: Room C (Nationalestraat 155, 1st floor) and the Computer Room are assigned to this activity given the proximity of the reception where permanency is guaranteed by a security agent in the evenings and during the week-ends. Room C and the computer class have the same access hours.

Non-business access hours for students:

  • On week days between 6:00 pm and 9:00 pm.
  • During the week-end between 9:00 am and 5:00 pm
Procedure
  • Registration and reservation of these rooms is not necessary. The capacity of room C is fixed at maximum 40 people, the one of the computer room at maximum 30.
  • The security agent will be informed both on arrival and departure by the students (always mentioning the effective number of concerned students). The security agent will be at the reception or otherwise can contacted by phone n° 770 (or from outside at +32(0)32470770). A telephone is available on the wall of the main entrance hall to the left of the reception door (only for internal calls).
Notes
  • The hall is accessible through the parking (Sint-Rochusstraat) or through the biking stall (Kronenburgstraat) and through the side doors of the main building, when the main door (Nationalestraat) is closed.
  • During the WE the PC’s of the computer class will have to be switched on and off (Start > Shut down) manually.
  • In the entire institute, the heating will be lowered down in the evenings and cannot be regulated for an individual room. Hence, a sweater will come in handy during winter.
  • Each group will, on leaving, verify if the room and the audiovisual equipment are back in the same state (placement of the tables) as upon arrival of the group. The consumption of food and beverages is not allowed in the room.
  • Events organised by ITM (colloquiums or other ones) have priority in case of double bookings.
  • The computer room is normally used for individual work (in silence).
  • During the week-ends and during the week in the evenings, access will be limited to the main hall and its neighboring rooms (Room C and computer class) and thus not to the other rooms or buildings of ITM.