Patient satisfaction and experience

We strive to provide the highest quality and care possible. Did you recently have an appointment in our polyclinic and do you have any compliments or complaints to share, or do you see room for improvement? Please let us know! Your experiences help us learn what we do well and where improvement is needed.

If you are experiencing problems with regard to our service, quality, availability or the general environment, or if it did not meet your expectations or needs, we will act consistently and thoroughly to avoid similar situations in the future. Compliments, suggestions for improvement or concerns can be submitted at any time to our Medical Secretariat (medsec@itg.be) or the Quality Service (complaints@itg.be).

Feel free to also let us know if you are completely satisfied with our services. We really appreciate your feedback!

Online patient satisfaction survey

Your satisfaction is very important to us and we want to take your opinion into account. Let us know how you experienced your visit. Please fill in the satisfaction survey and win two cinema tickets!

In the questionnaire, we will ask you about your personal experience and opinion regarding the appointment system, reception, waiting times and privacy. Completing the questionnaire will take about 8 minutes. Your answers will be processed with care and completely anonymously.