Medical Management Assistant

More than 500 staff members at the Institute of Tropical Medicine (ITM) contribute every day to improving the health of millions of people worldwide. Our researchers are carrying out more than 200 scientific projects in the fields of tropical medicine and international health. Each academic year, our lecturers welcome more than 500 professionals from all over the world to follow our highly regarded medical training programmes. Every year, tens of thousands of travel and soi[i] consultations take place at our clinic, and our internationally recognised reference laboratories analyse hundreds of thousands of samples.

There is only one way we can fulfil these highly diverse tasks: through a deep passion for our mission.

Does the ITG appeal to you as a place to work? If so, we would be delighted to welcome you as a medical management assistant to the Outpatient Clinic team within our medical services.

The ITG’s medical services are a centre of excellence for the diagnosis and treatment of tropical diseases, as well as for travel advice and vaccinations for travellers. We are also responsible for the diagnosis and treatment of patients with HIV and STIs. Our medical secretariat is looking for a motivated colleague to support these tasks.

[i] STI stands for sexually transmitted infections

Your responsibilities

• You will be responsible for welcoming, registering and processing payments for our out-patient clinic patients, at both the travel and the HIV/STI desks.

• As the first point of contact, you will book appointments and ensure patients are registered electronically.

• You will provide travel advice over the telephone.

• You will carry out general secretarial duties: managing doctors’ diaries, handling correspondence, dealing with incoming and outgoing calls, filing, providing administrative support for HIV rehabilitation files, etc.

• You will be part of the medical secretarial team and report to the team leader Policlinic Administration

• Together with your colleagues, you will ensure a smooth and customer-friendly service.

Your profile

• You hold a bachelor’s degree, preferably in Healthcare Management Assistant or Office Management, though this is not a requirement.

• You are fluent in Dutch, French and English. Knowledge of other languages is an advantage.

• You are able to cope well under pressure, are enthusiastic and work proactively.

• Medical knowledge, an interest in travel and geographical knowledge are assets.

• You have a good knowledge of Word and Excel. You work efficiently with various software packages.

• You have a strong affinity for administrative tasks and work with precision.

• You communicate in a customer-focused manner and have an open attitude.

• You work discreetly and diplomatically.

• You are flexible, work independently and also function well as part of a team.

The Institute of Tropical Medicine is committed to being a diverse, equitable and inclusive organisation. We strive for excellence and relevance, integrity, sustainability, perseverance and honesty. Your role contributes to the ITM’s socially relevant mission. We value human dignity and diversity, academic creativity and a critical mind, solidarity and cooperation, and the well-being of staff, students, patients and clients.

We offer you:

• A full-time role (part-time up to a minimum of 70% negotiable).

• Permanent contract. Start date as soon as possible.

• A supportive working environment that prioritises work-life balance and individual growth and development.

• A workplace in the heart of the vibrant city of Antwerp, easily accessible by public transport, where you’ll have frequent contact with patients and colleagues in the outpatient clinic.

• A salary package based on your relevant professional experience. ITM applies Hay salary scales. This position is classified in Hay scale 11, with a minimum gross salary of 3.186,83 euro.

• Additional benefits include bicycle compensation, bicycle leasing and/or public transport subscription, meal vouchers, and a supplementary pension scheme.