Contact
You need to make an appointment at our clinic to receive medical advice, but there are a few other ways you can get in touch.
Health-related questions
Contact
medsec@itg.be
+32 (0)3 247 66 66*
Please note that you may get put on hold. A member of our staff will get to you as soon as possible.
*on weekdays from 9am till 5pm
ITM's policlinic is a travel (pre- and post-travel) and HIV/STI clinic. We are open on weekdays from 9am till 5pm.
We do not offer advice by phone. General travel advice can be found on our website Wanda.
General questions
Please send all questions regarding health concerns and appointments to medsec@itg.be.
Contact
communicatie@itg.be
+32 (0)3 247 66 66*
Please note that you may get put on hold. A member of our staff will get to you as soon as possible.
*on weekdays from 9am till 5pm
Emergencies
Certain circumstances require you to seek help as soon as possible. Contact:
ITM
On weekdays, from 9:00am - 5:00pm.
☎ +32 (0)3 247 66 66
You may get put on hold. A staff member will answer as soon as possible. Thank you for your patience.
Antwerp University Hospital (UZA)
Outside office hours only.
Travel advice
General travel advice can be found on Wanda, our travel website.
Personalised travel advice can only be obtained during a consultation (by appointment) in our policlinic.
Clinical trials
Participate
Register for a trial
Join our mailing list
Contact
+32 (0)3 345 56 70
More information about (a trial within) the Clinical Trial Site: infoctc@itg.be
Collaboration opportunities for academic partners or partners from the life science sector: partnersctc@itg.be
The Clinical Trial Site of the Institute of Tropical Medicine in Antwerp regularly carries out clinical trials on infectious diseases to evaluate the safety and efficacy of novel vaccines and medicines.
Press
The Communication Unit manages contacts with the media and the internal and external communication of the Institute of Tropical Medicine.
Contact us for background information or an interview with one of our experts.
Anna Dams - Press Officer
E-mail: communicatie@itg.be
Phone: +32 477 45 88 38
Quality of care
If you have concerns about our (medical) services or wish to report integrity violations, you can submit a report online or via e-mail:
External notification form
✉ complaints@itg.be
For reports related to privacy or patient rights, please contact us at:
✉ informatieveiligheid@itg.be
We guarantee that all reports and their processing are handled confidentially and independently. You will be kept informed about the status and follow-up of your report.
Internal reporting channel for whistleblowers
In a work-related context, a reporter (the whistleblower) can report breaches through this independent Internal Reporting Channel in a safe, confidential and even anonymous manner, without fearing retaliation.
Quality Service of ITM
Contact
Tijs Van Poucke
☎ +32 3 247 0757
Jef Verellen
☎ +32 3 247 0743
Breaches of Union law (Whistleblowing Directive) can be reported through the Internal Reporting Channel as specified in the Directive (EU) 2019/1397 of 23 October 2019.
Notifications can be made:
By telephone (in case of absence via recorded message)
By letter
In an interview (by appointment)
The ITM procedure 'Internal Reporting Channel for Whistleblowers' can be obtained upon request.
ITM Biobank
The ITM biobank is a physical repository of biological material. In the central register all biological material is registered, correlated with the data.
General
✉ biobank@itg.be
🏠︎ Nationalestraat 155, 2000 Antwerpen
Biobank Manager
Maartje van Frankenhuijsen
✉ mvanfrankenhuijsen@itg.be
Biobank Coordinator
Evi Mampaey
✉ emampaey@itg.be
The ITM biobank is registered with the Federal Agency for Medicines and Health Products (FAMHP, in Dutch "FAGG"), with registration number BB190041.
Travelling to ITM
Will you be visiting soon? You can easily get to the Institute by public transportation, by bike or on foot. There are also a number of parking facilities within a stone's throw of the Institute.
! Since 1 August 2023, only residents and permit holders are allowed to park on the street in the city centre.