Contact
You need to make an appointment at our clinic to receive medical advice, but there are a few other ways you can get in touch.
General inquiries
On weekdays, from 9am till 5pm
Contact
medsec@itg.be
+32 (0)3 247 66 66
Please note that you may get put on hold. A member of our staff will get to you as soon as possible.
Emergencies
During office hours
(on weekdays, from 9am till 5pm)
+32 (0)3 247 66 66
Please note that you may get put on hold. A member of our staff will get to you as soon as possible.
Outside office hours
Contact Antwerp University Hospital.
Certain circumstances require you to seek help as soon as possible. Discover what qualifies as an emergency situation.
Policlinic
Contact
medsec@itg.be
+32 (0)3 247 66 66
Please note that you may get put on hold. A member of our staff will get to you as soon as possible.
ITM's policlinic is a travel (pre- and post-travel) and HIV/STI clinic. We are open on weekdays from 9am till 5pm.
We do not offer advice by phone. General travel advice can be found on our website Wanda.
Travel advice
General travel advice can be found on Wanda, our travel website.
Personalised travel advice can only be obtained during a consultation (by appointment) in our policlinic.
Press
The Communication Unit manages contacts with the media and the internal and external communication of the Institute of Tropical Medicine.
Contact us for background information or an interview with one of our experts.
Anna Dams - Press Officer
E-mail: communicatie@itg.be
Phone: +32 477 45 88 38
Quality of care
Reports about our (medical) services or integrity violations: klachten@itg.be
Reports about privacy or patient rights: informatieveiligheid@itg.be
We ensure that all reports and their processing are handled confidentially and independently. We will keep you informed about the status and follow-up of your report.
Internal Reporting Channel for Whistleblowers
In a work-related context, a reporter (the whistleblower) can report breaches through this independent Internal Reporting Channel in a safe, confidential and even anonymous manner without fearing retaliation.
ITM Quality Service
Contact
Tijs Van Poucke
+32 3 247 0757
Jef Verellen
+32 3 247 0743
Breaches of Union law (Whistleblowing Directive) can be reported through the Internal Reporting Channel as referred to in in the Directive (EU) 2019/1397 of 23 October 2019.
Notifications can be made via:
Telephone (in case of absence via recorded message)
Letter
E-mail
An interview (by appointment)
The ITM procedure 'Internal Reporting Channel for Whistleblowers' can be obtained upon request.
ITM Biobank
FAGG registration number: BB190041
Contact
General: biobank@itg.be
Biobank manager: Maartje van Frankenhuijsen
Biobank coordinator: Evi Mampaey
Travelling to ITM
From Brussels Airport to Antwerp
By bus: an SN Brussels Airlines Express bus to Franklin Rooseveltplaats (Antwerp)
Brussels-Antwerp (every two hours)
first bus at 04:00am
last bus at 12:00amAntwerp-Brussels (every two hours)
first bus at 03:00am (Franklin Rooseveltplaats) and 03:10am (hotel Crowne Plaza)
last bus at 11:00pm (Franklin Rooseveltplaats) and 11:10pm (hotel Crowne Plaza)
Price: € 10,00 (driver sells the tickets)
By train: from Brussels-Airport station
Public transport in Antwerp
Antwerp has an extensive network of tram and bus lines.
From Antwerp Central Station (Antwerpen-Centraal):
Subway n° 9 or 15 – stop "Groenplaats" – take exit "Nationalestraat"
Follow Nationalestraat for 1 km
From Berchem Station (Antwerpen-Berchem):
Tram n° 4 – stop "Tropisch Instituut"
Antwerp is a low emission zone
The most polluting cars are not welcome in the city. Roughly speaking, it mainly involves diesel cars built before 2005 and gasoline cars built before 1992. Check whether your vehicle is allowed to enter the city. The city does not have a database with the data of foreign vehicles. That’s why you always have to register your car, which should be done no later than 24 hours after entering the low emission zone. If you have to pay for admission, you must apply for your permit no later than one day before you plan on coming to Antwerp.
Parking in Antwerp
Avoid visiting Antwerp by car. Parking your car in Antwerp can be expensive, as you’ll have to pay to park in most of the streets. Spaces are limited as well.
However, in case you do come by car, the following options are available:
Park at one of the park-and-ride parkings (P+R) close to the city centre. Leave your car for free and without time limit.
Paid parking in the vicinity is possible at Q-park, located at Waalsekaai 1A, 2000 Antwerp.