Contact
You need to make an appointment at our clinic to receive medical advice, but there are a few other ways you can get in touch.
Health-related questions
Contact
medsec@itg.be
+32 (0)3 247 66 66*
Please note that you may get put on hold. A member of our staff will get to you as soon as possible.
*on weekdays from 9am till 5pm
ITM's policlinic is a travel (pre- and post-travel) and HIV/STI clinic. We are open on weekdays from 9am till 5pm.
We do not offer advice by phone. General travel advice can be found on our website Wanda.
General questions
Please send all questions regarding health concerns and appointments to medsec@itg.be.
Contact
info@itg.be
+32 (0)3 247 66 66*
Please note that you may get put on hold. A member of our staff will get to you as soon as possible.
*on weekdays from 9am till 5pm
Emergencies
During office hours
(on weekdays, from 9am till 5pm)
+32 (0)3 247 66 66
Please note that you may get put on hold. A member of our staff will get to you as soon as possible.
Outside office hours
Contact Antwerp University Hospital.
Certain circumstances require you to seek help as soon as possible. Discover what qualifies as an emergency situation.
Travel advice
General travel advice can be found on Wanda, our travel website.
Personalised travel advice can only be obtained during a consultation (by appointment) in our policlinic.
Press
The Communication Unit manages contacts with the media and the internal and external communication of the Institute of Tropical Medicine.
Contact us for background information or an interview with one of our experts.
Anna Dams - Press Officer
E-mail: communicatie@itg.be
Phone: +32 477 45 88 38
Quality of care
Reports about our (medical) services or integrity violations: complaints@itg.be
Reports about privacy or patient rights: informatieveiligheid@itg.be
We ensure that all reports and their processing are handled confidentially and independently. We will keep you informed about the status and follow-up of your report.
Internal Reporting Channel for Whistleblowers
In a work-related context, a reporter (the whistleblower) can report breaches through this independent Internal Reporting Channel in a safe, confidential and even anonymous manner without fearing retaliation.
ITM Quality Service
Contact
Tijs Van Poucke
+32 3 247 0757
Jef Verellen
+32 3 247 0743
Breaches of Union law (Whistleblowing Directive) can be reported through the Internal Reporting Channel as referred to in in the Directive (EU) 2019/1397 of 23 October 2019.
Notifications can be made via:
Telephone (in case of absence via recorded message)
Letter
E-mail
An interview (by appointment)
The ITM procedure 'Internal Reporting Channel for Whistleblowers' can be obtained upon request.
ITM Biobank
FAGG registration number: BB190041
Contact
General: biobank@itg.be
Biobank manager: Maartje van Frankenhuijsen
Biobank coordinator: Evi Mampaey
Travelling to ITM
Will you be visiting soon? You can easily get to the Institute by public transportation, by bike or on foot. There are also a number of parking facilities within a stone's throw of the Institute.
! Since 1 August 2023, only residents and permit holders are allowed to park on the street in the city centre.