Patient satisfaction and experience

We strive to provide the highest quality and care possible. Did you recently have an appointment in our polyclinic and do you have any compliments or complaints to share, or do you see room for improvement? Please let us know! Your experiences help us learn what we do well and where improvement is needed.

If you are experiencing problems with regard to our service, quality, availability or the general environment, or if it did not meet your expectations or needs, we will act consistently and thoroughly to avoid similar situations in the future. Compliments and suggestions for improvement can be submitted at any time to our Medical Secretariat (by e-mail to medsec@itg.be). Concerns can also be reported to the Quality Service (online or by e-mail to complaints@itg.be).

Feel free to also let us know if you are completely satisfied with our services. We really appreciate your feedback!